Returns & Exchanges

We want you to love your Roxanne Assoulin pieces, but if you're not completely satisfied, we accept returns and exchanges on unworn items within 14 days of delivery. Please note that custom creations and sale items are considered final sale.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the jewelry in its original colorful pouch and protective packaging to ensure it arrives back to us in perfect condition.

• 3.
  Attach the Label

  Download and print your pre-paid shipping label from the portal and securely affix it to the outside of your return box.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 5-7 business days of receipt.